Create a Feedback and Review system to direct happy clients to leave a Google Review and unhappy clients to provide private feedback.
Capturing Google Reviews is essential for any business looking to build credibility and attract new customers. But how do you ensure you get more positive reviews while managing negative feedback effectively? This course provides a practical, step-by-step solution to create a seamless Google Review capture system for your business.
You’ll follow along as we create a custom feedback system using WordPress and Forminator. By the end of the course, you’ll have a fully functional system that encourages happy customers to leave glowing reviews while redirecting dissatisfied customers to share their concerns privately, giving you the chance to improve and build trust.
Course Duration
2 to 3 Hours
This module is designed to be completed in about 2 to 3 hours.
You can move at your own pace, but each section is broken down into actionable, easy-to-follow steps. Whether you want to complete it in one go over a few hours, or spread it out over a few days, you’ll finish with a fully functional review system to be proud of!
Who is this course for?
- Business owners who want to manage online reviews effectively
- Businesses who take both positive and negative feedback seriously by gathering more insights from their clients
- Entrepreneurs seeking an easy way to boost positive Google Reviews
- Website administrators looking to implement user-friendly feedback solutions
- Anyone interested in improving their customer service through structured feedback
What will you learn?
- How to install and configure the Forminator plugin
- Creating a custom feedback page on your website
- Designing a 1-to-5 rating form that filters feedback effectively
- Setting up actions to redirect users based on their ratings (1-3 vs. 4-5)
- Redirecting satisfied customers to your Google Review page
- Setting up email notifications to stay informed about feedback submissions
- Generating and using QR codes for seamless customer access
- Testing and optimising your feedback system for success
Pre-requisites
- Access to a computer with internet connection
- Access to a second device - for viewing the online lessons
- Basic understanding of WordPress functionality
- Access to a WordPress website with administrative privileges
- A Google My Business account set up for your business
Optional but recommended...
- Your branding details (colours, fonts, a logo)
Optional Add-On's
There are no add-on’s associated with this course.
Everything we teach you can be done with your existing WordPress website and free plugins and tools.